1. Bookings and Payment

1.1 Bookings may be made through Humanitix, another authorised booking platform or directly with The Culture Club.

1.2 Full payment is required to secure an individual event booking unless otherwise agreed in writing.

1.3 All prices are displayed in New Zealand dollars and include GST where applicable. Any additional booking or processing fees will be disclosed before payment.

1.4 An event booking is confirmed when you receive written confirmation from The Culture Club or its authorised ticketing provider.

1.5 All experiences have limited capacity. We cannot guarantee availability until your reservation is confirmed.

1.6 Each experience listing will specify what is included. Dining, beverages, performances and transport are included only where expressly stated.

2. Our Experience Collections

The Culture Club offers four experience collections:

• Signature: Curated dining and a live performance, generally with a maximum of 20 guests.

• Discovery: Hosted dining and an adventurous cultural performance, generally with a maximum of 20 guests.

• Stage: A hosted performance experience, generally with a maximum of 10 guests. Dining is not included unless expressly stated.

• Table: A hosted dining experience, generally with a maximum of 10 guests. A performance is not included unless expressly stated.

Specific inclusions, venues, dates, meeting times and prices are provided in each event listing.

Group sizes may vary where disclosed before purchase.

3. Memberships and Prepaid Packages

3.1 We offer the following booking and membership options:

• Understudy: Individual experiences purchased on a pay-as-you-go basis.

• Supporter: A prepaid package comprising five eligible Signature experiences.

• Cultural Clubber: A prepaid package comprising five eligible Signature and five eligible Discovery experiences.

3.2 Prepaid memberships provide an entitlement to book the specified number and type of eligible experiences during the applicable membership period. They do not automatically reserve places at particular events.

3.3 Members must request their preferred events in advance. Reservations are subject to availability and confirmed individually by The Culture Club.

3.4 We will maintain a record of each member's confirmed reservations and remaining experience entitlements.

3.5 Membership Validity, Unused Credits and Transfers

All prepaid memberships are valid for the calendar year specified at the time of purchase.

For 2027 memberships, including the Christmas Founding Supporter offer, the membership period runs from 1 January to 31 December 2027.

All included experiences must be booked and attended within the applicable membership year, subject to availability.

Unused membership credits:

• Expire on 31 December of the applicable membership year.

• Cannot be carried forward into a subsequent year.

• Are not refundable solely because the member has chosen not to redeem them.

• Cannot be exchanged for cash.

Membership transfers:

Members may transfer individual experience credits to friends or family members at no additional charge, provided:

• The transfer is requested in writing before the relevant event.

• The nominated guest provides any necessary booking, dietary and accessibility information.

• The transfer is confirmed by The Culture Club.

• The experience takes place within the original membership's validity period.

A transferred credit counts towards the original member's total membership entitlement.

These conditions do not limit any rights or remedies available under applicable New Zealand consumer law.

Memberships do not automatically renew.

3.6 Changes to Confirmed Membership Reservations

Members may change a confirmed reservation to another eligible experience, subject to the following conditions:

• 14 days or more before the event: Members may cancel their reservation and have the experience credit restored to their membership balance.

• Less than 14 days before the event: The experience credit will be considered used unless The Culture Club agrees otherwise.

• Members may transfer a confirmed reservation to another person, subject to advance notification and confirmation by The Culture Club.

• All replacement bookings are subject to availability and must take place within the original membership year.

• Unused credits cannot be carried forward into the following year or refunded solely because they have not been redeemed.

Nothing in this policy limits a member's rights under applicable New Zealand consumer law.

3.7 Any applicable membership discounts, founding offers or promotional conditions will be stated at the time of purchase.

3.8 Memberships are not automatically renewed. Any future renewal requires a separate purchase or express agreement.

4. Christmas Specials and Gift Purchases

4.1 Christmas specials and founding membership offers may be available for limited periods and in limited quantities. Valid for five eligible Signature experiences taking place between 1 January and 31 December 2027. Advance reservations required. Subject to availability.

4.2 Promotional purchases are subject to the inclusions, validity period, redemption conditions and pricing displayed at checkout.

4.3 Where a membership is purchased as a gift, the purchaser must provide the information reasonably required to register the recipient and arrange their experience bookings.

4.4 Gift recipients are subject to the same event booking, availability and conduct requirements as other guests.

4.5 A gift purchase does not guarantee attendance at any particular event until that event has been reserved and confirmed.

4.6 Any promotional expiry conditions will be clearly stated before purchase and will not override applicable statutory rights.

5. Customer Cancellations and Refunds

5.1 If you need to cancel an individual event reservation, please notify us in writing as soon as possible.

5.2 For individual event bookings, our standard discretionary cancellation policy is:

• More than 14 days before the event: A full refund or transfer to another available event.

• 7 to 14 days before the event: A 50% refund or credit towards another available experience.

• Less than 7 days before the event: No discretionary refund, although an eligible ticket transfer may be arranged under section 7.

5.3 Cancellation periods are calculated from the advertised event start time, using New Zealand local time.

5.4 Any non-refundable booking fees or event-specific exceptions must be clearly disclosed before purchase and are subject to applicable law.

5.5 A customer's change of mind or inability to attend does not automatically create a right to a refund. However, nothing in this section limits any refund or other remedy required by law.

5.6 Prepaid membership cancellations: Refunds, changes and unused entitlements will be handled according to the membership conditions disclosed before purchase and applicable consumer law. Any refund calculation for a partly used package must be fair, transparent and explained to the customer.

5.7 Where a confirmed membership reservation is cancelled by the member, the treatment of that entitlement will follow the cancellation conditions disclosed for that event or membership. We will not deduct an entitlement contrary to applicable consumer law.

6. Event Changes, Postponements and Cancellations

6.1 We may need to change an event because of circumstances involving performers, restaurants, venues, safety, availability or other operational requirements.

6.2 We will notify affected guests as soon as reasonably practicable of any material changes.

6.3 Where we cancel an event, we will provide a refund of the affected booking, including applicable booking fees, unless a different remedy is agreed with the customer or the law permits otherwise.

6.4 Where a prepaid member's event is cancelled, we will normally restore the affected experience entitlement. Where that does not provide an appropriate remedy, we will address any refund or other rights required by law.

6.5 If an event is postponed or materially changed and the alternative is unsuitable, we will consider the customer's rights under applicable law and the circumstances of the change. Where required, we will provide a refund rather than requiring acceptance of a credit.

6.6 Minor changes that do not materially alter the nature or value of an experience may be made where reasonably necessary.

7. Transfers and Substitutions

7.1 If you cannot attend an event, you may request to transfer your booking to another person.

7.2 Transfer requests should be submitted in writing at least 24 hours before the event.

7.3 Transfers are subject to any applicable venue restrictions, ticketing conditions and reasonable administrative requirements.

7.4 Prepaid members may nominate another person to attend an individual reserved experience, subject to our approval and any applicable restrictions.

7.5 Transferring an entire prepaid membership requires our written agreement.

7.6 Tickets and membership entitlements may not be resold commercially without our written permission.

8. Dietary Requirements, Allergies and Accessibility

8.1 Guests should advise us of dietary requirements, allergies and accessibility needs when booking.

8.2 Wherever possible, please provide dietary information at least seven days before the event.

8.3 We will communicate relevant requirements to the restaurant or venue and make reasonable efforts to accommodate them.

8.4 We cannot guarantee an allergen-free environment. Guests with severe allergies should contact us before purchasing so that available arrangements can be discussed.

8.5 Accessibility arrangements vary between venues. We encourage guests to contact us before booking if they have particular access requirements.

8.6 We will not unreasonably refuse a booking on the basis of disability or accessibility needs.

9. Guest Conduct and Safety

9.1 Guests are expected to behave respectfully towards other attendees, hosts, performers, venue staff and members of the public.

9.2 Guests must comply with reasonable safety instructions and applicable venue policies.

9.3 We may refuse admission or require a guest to leave where reasonably necessary to protect the safety or enjoyment of others, including in cases of threatening, discriminatory, abusive or seriously disruptive behaviour.

9.4 Alcohol is served subject to applicable licensing requirements and venue policies. Guests must comply with responsible service requirements.

9.5 Guests are responsible for arranging their own transport unless transport is expressly included in the event description.

10. Photography and Video

10.1 Photography or video recording may take place at selected Culture Club events.

10.2 Where identifiable photographs or video footage are intended for promotional or marketing use, we will explain the intended use and seek appropriate consent.

10.3 Guests may decline promotional photography without affecting their ability to participate in an event.

10.4 We will make reasonable efforts to respect guests' photography preferences.

10.5 Where a guest has provided consent, they may contact us to request that future use of identifiable promotional material cease. We will consider such requests in accordance with applicable privacy law and practical limitations.

10.6 Photography and recording during performances may be restricted or prohibited by the relevant venue or rights holder.

11. Privacy and Personal Information

11.1 We collect personal information reasonably necessary to administer bookings, memberships, payments, dietary and accessibility arrangements, communications and event participation.

11.2 Booking and payment information may be processed through Humanitix or another authorised service provider.

11.3 We may share relevant booking information with restaurants, venues and other suppliers where reasonably necessary to deliver an experience.

11.4 We handle personal information in accordance with the Privacy Act 2020 and our published Privacy Policy.

11.5 Marketing communications will be sent in accordance with applicable law, and recipients may unsubscribe from promotional emails.

12. Third-Party Venues and Suppliers

12.1 Culture Club experiences may include services provided by independent restaurants, theatres, performers and other suppliers.

12.2 Guests may be required to comply with reasonable conditions imposed by those providers, provided those conditions have been appropriately communicated.

12.3 We take reasonable care in selecting and coordinating suppliers but cannot guarantee that every aspect of a third-party service will remain unchanged.

12.4 Nothing in this section excludes our responsibility for obligations that apply to us under New Zealand law.

13. Liability and Consumer Rights

13.1 We will provide our services with reasonable care and skill and in accordance with applicable New Zealand consumer law.

13.2 Nothing in these Terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including applicable rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

13.3 Guests are responsible for taking reasonable care of their personal belongings and following reasonable safety instructions.

13.4 To the extent permitted by law, we are not responsible for loss or damage caused by circumstances outside our reasonable control where we have not breached an applicable legal obligation.

13.5 Any liability limitation will be interpreted subject to applicable statutory rights.

14. Events Beyond Our Control

14.1 Events may be affected by circumstances beyond our reasonable control, including severe weather, natural disasters, government restrictions, venue closures, major transport disruptions or performer illness.

14.2 Where such circumstances arise, we will take reasonable steps to communicate with affected guests and identify appropriate alternatives.

14.3 Any refunds, credits or other remedies will be determined in accordance with applicable law and the circumstances of the event.

15. Private and Corporate Bookings

15.1 Private and corporate events may be subject to a separate written quotation or booking agreement.

15.2 Any deposit, payment schedule, minimum guest numbers, cancellation terms and supplier commitments will be specified before booking.

15.3 Where private booking terms differ from these standard Terms, the agreed written conditions will apply to the extent permitted by law.

16. Changes to These Terms

16.1 We may update these Terms from time to time.

16.2 The version applicable to a purchase will generally be the version provided or made available when that purchase was made.

16.3 Changes will not retrospectively remove contractual or statutory rights without a lawful basis and any necessary agreement.

17. Contact and Complaints

If you have a question, concern or complaint about an experience, membership or booking, please contact us.

The Culture Club

Email: hello@thecultureclub.co.nz

Website: https://thecultureclub.co.nz

We will acknowledge complaints and work towards a fair resolution within a reasonable timeframe.

These Terms are governed by New Zealand law, subject to any mandatory legal protections that apply.