1. Bookings and Payment

• All bookings must be made through our approved booking system or direct invoice.

• Full payment is required to secure your place at an event.

• Subscription bookings must be paid in full or via an agreed payment plan before the first event date.

• Prices are listed in NZD and include GST where applicable.

2. Cancellations and Refunds

• Public Events:

  • More than 14 days prior to the event: Full refund or transfer to another available event.

  • 7–14 days prior: 50% refund or credit.

  • Less than 7 days: No refund. You may transfer your ticket to someone else by notifying us in writing.

• Private or Corporate Events:

  • Deposits are non-refundable.

  • Final payment is due 7 days before the event unless otherwise agreed.

  • Cancellations within 14 days of the event date may forfeit part or all of the payment, depending on costs already incurred.

3. Event Changes or Cancellations by Us

• We reserve the right to change event details (including venue, date, time, or theme) due to unforeseen circumstances.

• If an event is cancelled by us, you will be offered a full refund, transfer, or credit.

• If the event is postponed, we will offer you the choice to attend the rescheduled date or receive a credit.

4. Transfers and Substitutions

• If you can no longer attend, you may transfer your place to another person by emailing us their full name and contact details at least 24 hours in advance.

• Subscriptions can be transferred to a friend for any single event, but the original subscriber remains responsible for communicating this and ensuring the substitute is aware of event details.

5. Dietary Requirements and Allergies

• We do our best to accommodate dietary requirements. These must be communicated at least 7 days before the event.

• While we take precautions, we cannot guarantee the absence of allergens.

6. Conduct and Safety

• You agree to behave respectfully and follow any reasonable instructions on the day of the event.

• We reserve the right to refuse entry or ask guests to leave if their behaviour compromises the enjoyment or safety of others.

7. Photography and Content Use

• We may take photos or videos during our events for promotional purposes.

• By attending, you grant us the right to use your image in marketing unless you explicitly request otherwise in writing prior to the event.

8. Liability

• Participation is at your own risk.

• We are not liable for any injury, loss, or damage to personal property during the event unless caused by our proven negligence.

• If the event is disrupted due to weather, illness, or supplier issues, we will do our best to reschedule or offer a suitable alternative.

9. Force Majeure

• We are not liable for cancellations or changes due to circumstances beyond our control, including natural disasters, illness outbreaks, government restrictions, or venue closures.

10. Contact

If you have any questions, contact us at:

📧 hello@cultureclubnz.co.nz

🌐 www.cultureclubnz.co.nz