THE CULTURE CLUB
Privacy Policy
Effective date: 1 October 2026
Last updated: 16 November 2026
At The Culture Club, we believe that great experiences begin with trust.
Whether you're browsing our website, booking an experience, becoming a member or joining us for an unforgettable evening, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, who we may share it with and the choices you have about your information.
The Culture Club operates in Auckland, New Zealand, and handles personal information in accordance with the Privacy Act 2020.
1. Who We Are
The Culture Club is an Auckland-based business offering curated dining, performing arts and cultural experiences.
Our experiences include Signature, Discovery, Stage and Table events, along with prepaid memberships, gift purchases and private group bookings.
Business name: The Culture Club
Legal entity: Culture Club
Website: https://thecultureclub.co.nz
Email: hello@thecultureclub.co.nz
For the purposes of this Privacy Policy, "we", "us" and "our" refer to The Culture Club and its legal operator.
2. Information We Collect
We collect personal information when you interact with us, including when you:
Visit our website or subscribe to our newsletter.
Purchase tickets or book an experience.
Purchase or redeem a membership or gift.
Contact us with a question or enquiry.
Attend an event or participate in event photography.
Enter a competition or respond to a survey.
Express interest in becoming a restaurant, arts or business partner.
Depending on your interaction with us, the information we collect may include:
Personal and contact information
Your name.
Email address.
Telephone number, where provided.
Booking and membership details.
The name and contact information of a nominated guest or gift recipient.
Booking and payment information
Experiences purchased or attended.
Membership type, purchase date and remaining experience entitlements.
Booking confirmations, cancellations and transfers.
Payment status, transaction references and refund records.
Payments are processed through Humanitix or another authorised payment provider. We do not intend to collect or store complete payment card details ourselves.
Event participation information
Dietary preferences and food allergies.
Accessibility or other reasonable participation requirements.
Emergency contact information, where necessary and requested.
Feedback, surveys and event preferences.
Photographs or video recordings where appropriate consent has been obtained.
Some dietary, accessibility or other information may be sensitive. We collect only what is reasonably necessary to help provide a safe and enjoyable experience.
3. How We Use Your Information
We use personal information to:
Process bookings, payments and membership purchases.
Confirm reservations and manage event attendance.
Track prepaid membership credits and redemptions.
Communicate important event information, including venues, meeting times and changes.
Coordinate dining requirements and accessibility arrangements.
Respond to questions, requests and feedback.
Manage cancellations, transfers and refunds.
Provide customer service and resolve complaints.
Improve our experiences, website and customer communications.
Send marketing communications where permitted by law.
Comply with legal, financial and regulatory obligations.
We only use personal information for purposes connected with our services, purposes you have authorised or other purposes permitted by law.
4. Booking and Payment Providers
We use third-party services to manage parts of our business.
These may include:
Humanitix
Humanitix is our primary ticketing and payment platform. When you purchase an experience or membership, Humanitix may collect and process personal information and payment details in accordance with its own privacy policy.
Squarespace
Our website is hosted through Squarespace. Information submitted through website forms, newsletter subscriptions and certain website interactions may be processed by Squarespace and its service providers.
Email and Business Administration
We may use email, spreadsheets and other business administration services to communicate with guests, maintain booking records and manage memberships.
These providers may process or store information outside New Zealand.
Where required by New Zealand privacy law, we will take reasonable steps to ensure personal information disclosed overseas receives appropriate protection.
5. Sharing Information With Restaurants, Venues and Partners
The Culture Club works with restaurants, theatres, performers and other suppliers to deliver our experiences.
We may share information with these providers when reasonably necessary to organise your booking or participation.
This may include:
Your name and booking details.
Guest numbers and seating requirements.
Dietary requirements and food allergies.
Accessibility arrangements.
Other information reasonably necessary to deliver the experience.
We aim to share only the information required for the relevant service.
We do not sell your personal information to advertisers or unrelated third parties.
We may also disclose information where required or authorised by law.
6. Membership Information
If you purchase a Supporter or Cultural Clubber membership, we maintain a record of your membership and associated experience entitlements.
This may include:
Membership type and validity period.
Purchase and payment details.
Confirmed reservations.
Remaining experience credits.
Transfers to nominated guests.
Membership-related communications.
Membership information is used to administer your benefits, confirm eligibility and maintain accurate attendance records.
Where you transfer an experience to another person, we may collect their contact details and relevant event requirements.
7. Photography and Video
Photography and video may form part of selected Culture Club experiences.
We may engage professional photographers, videographers or social media partners to document events and create promotional content.
Where identifiable photographs or video recordings are intended for marketing purposes, including our website, social media, advertising or promotional materials, we will explain the intended use and seek appropriate consent.
You may decline promotional photography without affecting your ability to participate in an experience.
If you have previously consented and wish to withdraw that consent for future use, please contact us.
We will take reasonable steps to honour your request, including removing material from channels we control where reasonably practicable and required by law. We may not be able to recall material already printed, distributed or shared by third parties.
Photographs and video recordings will be handled in accordance with this Privacy Policy and any separate consent or talent release agreement.
8. Marketing Communications
If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may contact you about:
Upcoming Culture Club experiences.
New programme announcements.
Memberships and special offers.
Gift experiences and seasonal promotions.
Relevant news, stories and cultural recommendations.
We may also send marketing communications in other circumstances permitted by New Zealand law.
You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.
Unsubscribing from marketing will not prevent us from sending necessary booking confirmations, event updates or membership administration messages.
9. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve the browsing experience.
Depending on the services enabled, these technologies may collect information such as:
Browser and device information.
Pages visited.
Approximate location derived from technical information.
Website referral sources.
Interactions with website content.
Squarespace and any analytics or advertising services we enable may process this information in accordance with their own privacy policies.
You can manage cookies through your browser settings and any consent controls made available on our website.
We will provide additional information or consent options where required by applicable law.
10. How We Protect Your Information
We take reasonable steps to protect personal information from loss, unauthorised access, misuse, modification or disclosure.
These steps may include:
Using reputable service providers.
Restricting access to customer and membership records.
Using password-protected accounts and appropriate security measures.
Sharing only necessary information with event suppliers.
Reviewing information-handling practices as our business develops.
While we take reasonable precautions, no internet-based system can be guaranteed to be completely secure.
If a privacy breach occurs, we will assess and respond to it in accordance with applicable law, including notification requirements where relevant.
11. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by law.
For example:
Booking information may be retained for customer service, accounting and record-keeping purposes.
Membership records may be retained to administer entitlements and resolve enquiries.
Financial records may be retained for the periods required by New Zealand tax and accounting laws.
Marketing contact information may be retained until you unsubscribe or request its removal, subject to lawful retention requirements.
Photographs and promotional content may be retained while they remain relevant to the purposes for which appropriate consent was obtained.
When information is no longer required, we will take reasonable steps to securely delete or de-identify it.
12. Accessing and Correcting Your Information
Under the Privacy Act 2020, you have the right to request access to personal information we hold about you and to request correction of that information.
To make a request, please contact us using the details below.
We may need to verify your identity before responding.
We will respond within the timeframe required by New Zealand privacy law and explain any lawful reason if we cannot provide particular information or make a requested correction.
13. Children and Young People
Our experiences are primarily designed for adults.
Some events may have age restrictions imposed by performance venues, licensing requirements or the nature of the content.
Where an event permits children or young people to attend, we may require appropriate parental or guardian involvement and consent.
We do not knowingly collect personal information from children beyond what is reasonably necessary for an authorised booking or event.
14. Links to Other Websites
Our website may contain links to external websites, including Humanitix, restaurants, theatres, arts organisations and social media platforms.
These websites operate under their own privacy policies and practices.
We encourage you to review their policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, business practices or legal obligations.
The latest version will be published on our website with an updated revision date.
Where changes materially affect how we use personal information, we will take appropriate steps to notify affected individuals or obtain additional consent where required.
16. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your information, or have concerns about how your information has been handled, please contact:
Privacy Officer — The Culture Club
Email: hello@thecultureclub.co.nz
Website: https://thecultureclub.co.nz
We will take privacy concerns seriously and work to resolve them promptly.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner:
This Privacy Policy applies to The Culture Club's website, bookings, memberships, marketing communications and hosted experiences.